Complaints and Appeals Policy

Complaints or appeals must be submitted in writing, via email to:

    remus@unison.mx 

Subject: Editorial Complaint or Appeal

The message must include:

• Full name of the person submitting the complaint or appeal.
• Position or relationship with the journal (author, reviewer, reader, etc.).
• Detailed description of the case.
• Relevant documents or evidence (if applicable).
• Date of the incident or decision to be appealed.

Review Procedures

1. The Editor-in-Chief, in conjunction with the Faculty Editorial Committee, will review the case within no more than 15 business days.
2. If the complaint involves a committee member, they will be excluded from the review process to ensure impartiality.
3. Additional information may be requested from the parties involved.
4. A formal and reasoned response will be issued and communicated in writing to the sender.

Authors have the right to appeal editorial decisions related to:

• Rejection of manuscripts.
• Unjustified requests for modifications.
• Excessive delays in the editorial process.

The appeal will be evaluated by a committee other than the one that made the original decision, and may include additional or external peer review, if deemed necessary.

Will not be addressed: 

• Complaints that are anonymous without reasonable justification. 
• Lack objective grounds or are based on personal opinions without evidence.
• Seek to unduly influence editorial decisions.

REMUS guarantees that all complaints and appeals will be treated with confidentiality, respect, and adherence to the ethical principles established by COPE, promoting a fair, transparent, and safe academic environment.